{"id":123,"date":"2017-03-28T23:57:51","date_gmt":"2017-03-28T23:57:51","guid":{"rendered":"http:\/\/andrecraveiro.com\/?p=123"},"modified":"2026-01-08T17:33:58","modified_gmt":"2026-01-08T16:33:58","slug":"otimizar-taxa-conversoes","status":"publish","type":"post","link":"https:\/\/andrecraveiro.com\/en\/otimizar-taxa-conversoes\/","title":{"rendered":"How to Optimize Conversions"},"content":{"rendered":"<p>Imagine you have a website with a lot of visits and a lot of page views, however, users are not taking the main desired action \u2013 be it buying, getting in touch or downloading your latest e-book. In other words, customers are not converting.<\/p>\n<p>And this is where conversion optimization comes in.<\/p>\n<p>But before we talk about optimization, it is necessary to explain some concepts.<\/p>\n<h2>What are Conversions<\/h2>\n<p>Por convers\u00f5es pode-se entender qualquer tipo de a\u00e7\u00e3o ou objetivo pr\u00e9-determinado que queremos que os nossos clientes ou poss\u00edveis clientes realizem.<\/p>\n<p>What is defined as conversion depends on the business and the objectives established.<\/p>\n<p>Numa loja online\/e-commerce pode ser &#8220;Adicionar ao carrinho&#8221; e consequentemente efetuar a compra, num site de autom\u00f3veis pode ser &#8220;Entrar em contacto&#8221; ou &#8220;Fazer um test-drive&#8221;, num website de um restaurante pode ser &#8220;Efetuar uma reserva&#8221;, num site de not\u00edcias pode ser a aquisi\u00e7\u00e3o de <em>leads<\/em> such as \u201cSubscription\u201d to paid content, and so on.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-215\" src=\"http:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/addtocart.png\" alt=\"adicionar ao carrinho - ecommerce\" width=\"1200\" height=\"628\" srcset=\"https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/addtocart.png 1200w, https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/addtocart-768x402.png 768w, https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/addtocart-1024x536.png 1024w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Conversions are the <strong>main objective of a digital marketing campaign<\/strong> (across <a href=\"http:\/\/andrecraveiro.com\/en\/otimizacao-de-sites-seo\/\">IF THE<\/a>, <a href=\"http:\/\/andrecraveiro.com\/en\/aumentar-o-ctr-adwords\/\">Adwords<\/a>, Facebook Ad, etc.) and its optimization is fundamental to the success of a business.<\/p>\n<h2>What is Conversion Optimization<\/h2>\n<p>The main objective of optimizing conversions is to facilitate or <strong>orientar o consumidor a efetuar a a\u00e7\u00e3o desejada<\/strong> on a website, taking into account the percentage of visitors to a website.<\/p>\n<p>The person responsible for this process of conversion optimization or conversion rate optimization is known as CRO <em>(Conversion Rate Optimization)<\/em>.<\/p>\n<h2>What is the Conversion Rate<\/h2>\n<p>The conversion rate is one of the most important metrics when analyzing digital marketing and online advertising campaigns and strategies. It is through this indicator that we try to understand the real success of the strategy.<\/p>\n<h4>How to measure conversion rate<\/h4>\n<p>To measure the conversion rate you only need to <strong>divide the number of conversions by the number of visits<\/strong>. In other words, if a website had 1000 conversions in 30,000 visits then the conversion rate will be 3.3%.<\/p>\n<p>Feitas as introdu\u00e7\u00f5es, avancemos agora para a otimiza\u00e7\u00e3o.<\/p>\n<h1>How to Optimize Conversions<\/h1>\n<p>To optimize conversions you need to:<\/p>\n<ol>\n<li>Identificar os objetivos da empresa<\/li>\n<li>Understanding customer motivation<\/li>\n<li>Develop a unique value proposition<\/li>\n<li>Create additional incentive for decision making<\/li>\n<li>Eliminate friction elements<\/li>\n<li>Remove elements of anxiety<\/li>\n<li>Do A\/B testing<\/li>\n<\/ol>\n<h2>Identificar os objetivos da empresa<\/h2>\n<p>Before starting any conversion optimization, it is essential to try to understand the reality and context of the company.<\/p>\n<p>Esta tarefa inicial \u00e9 mais f\u00e1cil quando a otimiza\u00e7\u00e3o das convers\u00f5es \u00e9 realizada internamente, isto devido ao conhecimento de causa, mas como na maior parte das situa\u00e7\u00f5es esta otimiza\u00e7\u00e3o \u00e9 executada por algu\u00e9m externo \u00e0 empresa torna esta fase um pouco mais exaustiva mas n\u00e3o menos importante que as restantes.<\/p>\n<p>To better understand the company&#039;s universe, it is necessary to explore all the references made to the company, whether in news, forums, interviews, etc.<\/p>\n<p>The next steps in conversion optimization were based on a formula that still inspires me today.<\/p>\n<p>A f\u00f3rmula resulta do estudo e pesquisa de v\u00e1rios anos de testes sobre produtos e servi\u00e7os oferecidos ao consumidor em situa\u00e7\u00f5es reais e como estes reagem. \u00c9 uma f\u00f3rmula heur\u00edstica desenvolvida e patenteada pelo instituto MECLABS &#8211; este instituto foca-se no estudo e na investiga\u00e7\u00e3o da compreens\u00e3o dos motivos que levam os consumidores a comprar.<\/p>\n<h3>Conversion Formula<\/h3>\n<p><img decoding=\"async\" class=\"size-medium alignnone\" src=\"http:\/\/www.marketingexperiments.com\/blog\/wp-content\/uploads\/conversion-sequence-heuristic.jpg\" alt=\"Otimiza\u00e7\u00e3o de convers\u00f5es - meclabs\" width=\"auto\" height=\"auto\" \/><\/p>\n<p><strong>C = 4m + 3v + 2(if) \u2013 2a \u00a9<\/strong><\/p>\n<ul>\n<li>C = Probability of conversion;<\/li>\n<li>m = motivation;<\/li>\n<li>v = conversion value;<\/li>\n<li>i = incentive;<\/li>\n<li>f = friction;<\/li>\n<li>a = anxiety.<\/li>\n<\/ul>\n<p><strong>Probability of conversion<\/strong><\/p>\n<p>C is the conversion probability of using. The general idea is that through small changes it is possible to increase the <strong>probability<\/strong> of conversions. It represents the interaction between all other variables.<\/p>\n<h2>Understanding customer motivation<\/h2>\n<p>After understanding the company, it is necessary to know the customer and their motivations.<\/p>\n<p>By knowing the company and the customer, the path to optimization becomes clearer.<\/p>\n<p>Compreender a motiva\u00e7\u00e3o do utilizador \u00e9 dos fatores mais importantes que afetam a convers\u00e3o e possuem uma for\u00e7a tal que \u00e9 o \u00fanico elementos da otimiza\u00e7\u00e3o das convers\u00f5es que \u00e9 imposs\u00edvel mudar &#8211; n\u00e3o \u00e9 poss\u00edvel incentivar um cliente a converter se ele\/a n\u00e3o tem interesse no produto que estamos a vender.<\/p>\n<p>Pay attention to testimonials, <em>feedbacks, <\/em>forums, social networks and all material that helps to understand the customer&#039;s feelings and needs.<\/p>\n<p>It is also important to understand the dynamics of the website \u2013 visits, behavior, conversions, demographic data, geographic data, etc., etc. To do this, simply access website analysis platforms, such as Google Analytics.<\/p>\n<p>Therefore, it is essential to understand the motivation of consumption and try to address this aspect in the best way.<\/p>\n<h2>Develop a Unique Value Proposition<\/h2>\n<p>Having a unique value proposition is essential to capture consumer attention.<\/p>\n<p><a href=\"https:\/\/conversionxl.com\/value-proposition-examples-how-to-create\/\">Develop a Unique Value Proposition<\/a> is, create and describe the benefits of your product, or expose the problems that your company can solve taking into account consumer needs.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-211 aligncenter\" src=\"http:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/valor-\u00fanico-de-proposta.jpg\" alt=\"valor \u00fanico de proposta\" width=\"1345\" height=\"540\" srcset=\"https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/valor-\u00fanico-de-proposta.jpg 1345w, https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/valor-\u00fanico-de-proposta-768x308.jpg 768w, https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/valor-\u00fanico-de-proposta-1024x411.jpg 1024w\" sizes=\"(max-width: 1345px) 100vw, 1345px\" \/><\/p>\n<p>Saliente algo que o distinga da concorr\u00eancia. Escrever simplesmente &#8220;qualidade&#8221; em todo o site n\u00e3o resulta!<\/p>\n<p>The value of the proposal is the answer to the question \u201cIf I am your ideal customer, why should I buy here and not from your competitors?\u201d.<\/p>\n<p><a href=\"https:\/\/www.impactbnd.com\/blog\/10-value-propositions-you-wish-you-had\">Here are some good examples for analysis and study.<\/a><\/p>\n<p>Here there are 4 elements to take into consideration that can increase or decrease the Unique Value Proposition.<\/p>\n<ul>\n<li><strong>Appeal<\/strong>\u00a0\u2013 Do I really want this product?<\/li>\n<li><strong>Exclusivity<\/strong> \u2013 Where can I find this product?<\/li>\n<li><strong>Credibility<\/strong> \u2013 Can I trust this product?<\/li>\n<li><strong>Clarity<\/strong> \u2013 What really is your offer?<\/li>\n<\/ul>\n<p>\u00c9 tamb\u00e9m importante criar e demonstrar credibilidade na empresa, seja por boas referencias feitas por outras empresas seja por testemunhos &#8211; Quem melhor para vender o nosso produto do que clientes satisfeitos?<\/p>\n<p>In case the testimonials are not very satisfactory, then it is a good time to rethink the product or service.<\/p>\n<p>The importance of testimonials nowadays is such that it has almost become mandatory to include them with products. It&#039;s because? Because they play an important role when the consumer analyzes the product or company.<\/p>\n<p>Testimonials help to create trust and above all help to eliminate barriers between what is advertised and what consumers\u2019 real experiences are.<\/p>\n<p>The development of a unique value proposition is followed by motivation in its importance.<\/p>\n<h2>Create additional incentive for decision making<\/h2>\n<p>People buy for a variety of reasons. Whether emotional, financial, status quo, necessity or a matter of opportunity (price\/quality).<\/p>\n<p>And creating the opportunity is fundamental when it comes to optimizing conversions.<\/p>\n<p>Trying to create a sense of urgency is essential to encourage action, whether digitally or offline.<\/p>\n<p>Telling potential customers that there is limited time to take the action we want can give them the momentum they need to help them make the decision. Either because there are few items in stock or because the promotion ends within a few days. We have all seen examples of these very well applied, especially on online sales sites.<\/p>\n<p>Who hasn&#039;t bought something because they thought it was a good opportunity?<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-205 aligncenter\" src=\"http:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/Criar-incentivo-adicional-para-a-tomada-de-decis\u00e3o.jpg\" alt=\"tomada de decis\u00e3o\" width=\"998\" height=\"366\" srcset=\"https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/Criar-incentivo-adicional-para-a-tomada-de-decis\u00e3o.jpg 998w, https:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/Criar-incentivo-adicional-para-a-tomada-de-decis\u00e3o-768x282.jpg 768w\" sizes=\"(max-width: 998px) 100vw, 998px\" \/><\/p>\n<p>O incentivo adicional envolve caracter\u00edsticas que podem ser somadas \u00e0 oferta e que t\u00eam como objetivo dar a ajuda necess\u00e1ria \u00e0 convers\u00e3o. Est\u00e1 representado na f\u00f3rmula como &#8220;i&#8221; e o seu resultado deriva da subtra\u00e7\u00e3o aos fatores de fric\u00e7\u00e3o que falarei no ponto a seguir.<\/p>\n<p>However, all this is in vain without a good product to sell. Without good products, there are no marketing campaigns that can survive.<\/p>\n<h2>Eliminate friction elements<\/h2>\n<p>Friction is the various elements that can lead the consumer to abandon the conversion. It is represented in the conversion formula by \u201cf\u201d in subtraction with \u201ci\u201d as an incentive.<\/p>\n<p>Examples of friction in the conversion process could be forms with too many fields to fill out, the need to create an account before purchasing a product, a very long purchase process, etc., ect.<\/p>\n<p>Therefore, it is essential to remove unnecessary friction.<\/p>\n<p>It is obvious that there will always be friction points, but the more that are removed, the greater the conversion success.<\/p>\n<h2>Remove elements of anxiety<\/h2>\n<p>Anxiety is another negative element that influences conversion.<\/p>\n<p>Put yourself on the consumer&#039;s side and imagine that you are going to buy a product but for some reason you have doubts about what you are buying and what you are actually going to receive or if at the time of payment you feel that your data is not secure.<\/p>\n<p>Elements like these can increase consumer anxiety levels and as such can increase the likelihood of abandonment at the time of conversion.<\/p>\n<p>Here it is very important to introduce elements that help remove this anxiety, such as website security certificates (https:\/\/), testimonials, expert opinions, etc.<\/p>\n<h2><strong>Do A\/B Testing<\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-213 aligncenter\" src=\"http:\/\/andrecraveiro.com\/wp-content\/uploads\/2017\/03\/always-be-testing.jpg\" alt=\"always-be-testing\" width=\"580\" height=\"328\" \/><\/p>\n<p>Now that you know the company, the customers, the message to convey, the inclusion of incentives and the friction and anxiety aspects removed, it&#039;s time to work on the conversions page.<\/p>\n<p>And what better way to know what works and what doesn&#039;t than to test?<\/p>\n<p>At this stage the important thing is to test, test and test.<\/p>\n<h3>What are A\/B tests<\/h3>\n<p>Testes A\/B, tamb\u00e9m conhecidos por split testing or bucket testing, \u00e9 o processo de testar duas ou mais p\u00e1ginas em simult\u00e2neo e atrav\u00e9s de an\u00e1lise estat\u00edstica determinar qual das vers\u00f5es obt\u00e9m melhores resultados.<\/p>\n<p>To carry out these tests, there are several software available on the market, such as <a href=\"https:\/\/www.optimizely.com\">Optimizely<\/a>\u00a0or the <a href=\"https:\/\/www.google.com\/analytics\/optimize\/\">Google Analytics<\/a> &#8211; o google lan\u00e7ou recentemente uma <a href=\"http:\/\/marketingland.com\/google-analytics-free-optimize-session-quality-score-more-193096\">beta version of page optimization<\/a> which makes the process even simpler.<\/p>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/aoqZRad8eyo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>How to do tests<\/h3>\n<p>Create a control page (original) and several pages with just one variation. Don&#039;t comment on the mistake of having completely different versions of each other, as this way you will never be able to understand why some pages convert more than others.<\/p>\n<p>Just change a small element from variation to variation. Only then can you determine the reason for success!<\/p>\n<p>As for the tests you can perform, there are thousands of situations to explore, such as:<\/p>\n<ul>\n<li>Page Layout<\/li>\n<li>Titles and subtitle<\/li>\n<li>Element colors<\/li>\n<li>Buttons<\/li>\n<li>Text<\/li>\n<li>Call to action<\/li>\n<li>Navigation bar<\/li>\n<\/ul>\n<p>Test everything you find relevant on your page.<\/p>\n<h3>Last words<\/h3>\n<p>Assim e resumindo, \u00e9 fundamental compreender as motiva\u00e7\u00f5es do nosso p\u00fablico-alvo, criar uma proposta de valor \u00fanica, criar o incentivo necess\u00e1rio e remover elementos de fric\u00e7\u00e3o e ansiedade. Depois n\u00e3o se esque\u00e7a de testar.<\/p>\n<h4>Tips<\/h4>\n<p>If the goal is to optimize conversions then focus on conversion and not aesthetics.<\/p>\n<p>Avoid listening to personal opinions and focus on concrete data.<\/p>\n<p>Comece por otimizar as micro convers\u00f5es mas n\u00e3o se esque\u00e7a das macro convers\u00f5es. Ou seja, n\u00e3o otimize apenas para o clicar no bot\u00e3o mas concentre-se tamb\u00e9m na quantidade de pessoas que acabam por comprar a m\u00e9dio e longo prazo.<\/p>\n<p>Define a good sales funnel and optimize taking this into account.<\/p>\n<p>Agora \u00e9 a sua vez! Teste at\u00e9 alcan\u00e7ar os resultados que deseja.<\/p>","protected":false},"excerpt":{"rendered":"<p>Imagine que t\u00eam um site com muitas visitas e bastantes visualiza\u00e7\u00f5es de p\u00e1ginas, no entanto, os utilizadores n\u00e3o est\u00e3o realizar a principal a\u00e7\u00e3o desejada &#8211; seja ela comprar, entrar em contacto ou a fazer o download do seu mais recente e-book. Ou seja, os clientes n\u00e3o est\u00e3o a converter. E \u00e9 aqui que entra a [&hellip;]<\/p>","protected":false},"author":2,"featured_media":218,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conversoes"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como Otimizar Convers\u00f5es em 2026 - F\u00f3rmula Patentiada<\/title>\n<meta name=\"description\" content=\"Saiba como otimizar as convers\u00f5es do seu site atrav\u00e9s de uma f\u00f3rmula validada e patentiada. Aumente j\u00e1 o sucesso do seu neg\u00f3cio online. 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Aumente j\u00e1 o sucesso do seu neg\u00f3cio online. Descubra tudo aqui.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/andrecraveiro.com\/en\/otimizar-taxa-conversoes\/","og_locale":"en_GB","og_type":"article","og_title":"Como Otimizar Convers\u00f5es em 2026 - F\u00f3rmula Patentiada","og_description":"Saiba como otimizar as convers\u00f5es do seu site atrav\u00e9s de uma f\u00f3rmula validada e patentiada. Aumente j\u00e1 o sucesso do seu neg\u00f3cio online. 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